...Cheryl Stenstrom; Ken Roberts; Ken Haycock Purpose – The purpose of this article is to discuss whether interpersonal influence impacts the success of information technology support jointly managed by public libraries and their corresponding city departments. By exploring various management models...

...Roisin Gwyer Purpose The purpose of this paper is to examine the literature on influencing upwards in organisations for practical approaches, which can be used in libraries. Design/methodology/approach The literature is examined to see if there is any agreement on which factors are successful...

...Jane E. Klobas; Laurel A. Clyde Examines social influences on Internet use and training based primarily on the results of longitudinal research with adult Internet trainees in Iceland. The authors briefly discuss the theoretical context before outlining the research and its findings. Social...