...Reza Rajabali Beglou; Somaye Sadat Akhshik Purpose The purpose of this paper is to define the need to a center for improving and extending university and research libraries in Iran, and identifying capabilities and position of Iranian Research Institute for Science and Technology (Irandoc...

..., Iran, using this method. It also aims to identify the main indicators that help users satisfaction and consequently, the best budget allocation by library managers. Design/methodology/approach This research was performed among students of the university and questionnaires were distributed...

... and the executives of RS activities. The first published research in Iran targeted interlibrary loan services and showed that there had not been an integrative approach among libraries toward such programs (Hosseini, 1977). Khansari (1984) studied collaborations among libraries on journals selection...

... services quality Academic libraries Iran Customer satisfaction In today's world of global competition, providing quality service is a key for success, and many experts concur that the most powerful competitive trend currently shaping marketing and business strategy is service quality (Abdullah...