...Nora Hlabisang Kaapu; Acquinatta Nomusa Zimu-Biyela Purpose This paper reports on the findings of a study that was conducted by means of LibQUAL to establish user satisfaction with the current and perceived library resources and services at Aloe Park SAPS National Library in Pretoria. Design...

... of the LibQUAL and SERVQUAL protocols, which were used as theoretical lenses and informed the development of questionnaires which were used to collect data. The target population consisted of 94 library users. Findings The study found that the library's best services, in terms of their quality...

...Sahar Hosseinikhah Choshaly; Marva Mirabolghasemi Purpose The purpose of this paper is to examine the impact of Libqual+™ dimension (affect of services, information control and Library as a place) on user satisfaction at Universiti Kebangsaan Malaysia (UKM). Design/methodology/approach Data...

...S. Pedramnia; P. Modiramani; V. Ghavami Ghanbarabadi Purpose The main purpose of this paper is quality assessment of services provided by the MUMS libraries and determining member satisfaction and expectations of library services in the LibQUAL dimensions. Design/methodology/approach...