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Keywords: LibQUAL+
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Journal Articles
Journal:
Library Management
Library Management (2013) 34 (1-2): 56–67.
Published: 11 January 2013
... consists of the users of RICeST. To start with, 120 users of RICeST have been chosen as the samples in a simple random way. Next, in order to collect the data, the LibQUAL+ Questionnaire has been used. Having applied this questionnaire, the gap between the customers' expectations and perceptions has been...
