...Xin Chen Purpose This study aims to explore users' perceptions, emotions and social network relationships, as well as the differences among them, regarding the image of major public cultural institutions (museums, libraries and galleries) in mainland China. The findings provide essential evidence...

...Christine Abrigo; Efren Jr. Torres Purpose This study explores how the Blue Ocean Strategy (BOS) fits into the non-business context of libraries in the Philippines. It aims to review the existing BOS implementation in the different sectors, including its occurrence in libraries, diagnose...

...Efren Torres Jr.; Christine Abrigo Purpose This study focuses on developing a scale that encompasses aspects of readiness to change by library management in dealing with the next normal scenario in libraries. It investigates measuring change readiness in terms of library service operations...

...Ugonna Vivian Ailakhu; Mohammed Gadaffi Ibrahim Purpose The study aimed to identify the best practices for open educational resources (OER) management in Nigerian open education university libraries and the implications for policymakers. Design/methodology/approach A mixed-methods approach...

...Kate-Riin Kont Purpose This article surveys why libraries are vulnerable to social engineering attacks and how to manage risks of human-caused cyber threats on organizational level; investigates Estonian library staff awareness of information security and shares recommendations concerning focus...

... collaboratively is our first priority as we listen to new ideas around access and stewardship for shared print. The Canadian University Press Project will ensure that print monographs published by Canadian University Presses will be retained by libraries participating in the project. We will aim to have one...

...Cornelia Posch Purpose This paper aims to provide insights into the state of emergency preparedness in libraries, highlight critical aspects of risk and prevention and present ideas and resources for libraries to take action. Design/methodology/approach Based on examples and results from...

...Claudius Herkt-Januschek Purpose Speicherverbund Nord is a print archiving cooperative of seven academic libraries from Northern Germany. Its scope is the shared archiving of print serials with multiple holdings. This article presents the history and key events from the start of the initiative...

...Rocco Palumbo Purpose Social distancing and physical closure triggered by the Covid-19 pandemic put the libraries' viability under stress. Although the spread of the pandemic enacted a new normality for library management, little is known about the ingredients that are needed in the recipe...

...Emad Abu Eid; Ab Razak Che Hussin Purpose This study aims to derive factors in the context of library corporate social responsibility. Interest in implementing corporate social responsibility has also increased over time because of its association with core issues of fundamental value, especially...

...Christine Abrigo; Efren Torres, Jr Purpose This paper seeks to explore how library management in academic and school institutions has been adapting to the changes brought about by the global COVID-19 pandemic. It discusses how their priorities have shifted in reinventing their strategic plans...

...Jason Martin Purpose An effective measurement of library leadership is crucial to understanding the current state of library leadership and to developing library leaders. This study sought to validate and measure the reliability of the Martin Library Leadership survey. Design/methodology...

...Irene Nyakweba; Joyce Muwanguzi Bukirwa; Eunice Sendikadiwa; Felicitas Ciabere Ratanya Purpose The purpose of this study is to assess the users' needs and expectations on information services provided in libraries, in four public universities from the western region of Kenya. The study explores...

...Christine Mackenzie Purpose We can slip into a dystopic future and despair, or we can show how libraries can help create a better, more sustainable world. The United Nations 2030 Agenda and Sustainable Development Goals are just as relevant as ever and provide a framework for action. Design...

...Edward Asante; Patrick Ngulube Purpose The purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical...

...Cheryl Stenstrom; Natalie Cole; Rachel Hanson Purpose The purpose of this paper is to discuss a review of the literature on the value of public libraries and propose a preliminary value framework for the public library based on the results. The review was conducted and the framework was developed...

...Chelsea Jordan-Makely Purpose Bureaucracy in libraries is typically presented in terms of six banal characteristics originally identified by the historian Max Weber at the turn of the twentieth century. In some cases, bureaucracy in libraries is seen as a system that might be undone...

...Josephine Orayo; Jane Maina; Jotham Milimo Wasike; Felicitas Ciabere Ratanya Purpose The purpose of this paper is to provide an analysis of the customer care practices at the University of Nairobi, Jomo Kenyatta Memorial Library (JKML), Kenya. Design/methodology/approach A descriptive research...

...Timo Laine; Markku Antero Laitinen Purpose In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues...

... of information services in public university libraries in Kenya. Design/methodology/approach The study was informed by both the organization theory and the social systems theory which, respectively, provided a base for discussion on the library and its basic functions, and an interdisciplinary approach...