... learning opportunities, offer financial and non-financial incentives and bolster policy support in order to preserve library services and stop knowledge loss. Practical implications This study contributes to the research on knowledge retention by providing empirical support for the establishment...

...Mir Bahader Purpose This study aimed to examine the relationship between customer relationship management (CRM)-based library services and head librarians' personal and academic variables. The status of CRM-based library services in the university libraries of Pakistan was also assessed...

... preferences for black and green QR codes in the library services of management institutes and (4) to raise awareness of the product layer among the library profession. Design/methodology/approach This study uses a participatory action research approach. The researcher implemented QR codes in the library...

... 11 2019 14 01 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Information provision Kenneth Dike library Librarian Library services Work-life balance WLB is the act of maintaining equilibrium between the time committed...

... localism” – a movement that embraces new opportunities for community participation and is more responsive to local needs. Library services Public libraries Community-managed libraries Library provision Library support Liverpool libraries Renamed Walton Life Rooms, in addition to library...

...). Bibliometrics Altmetrics Citation analysis Library services Workshop Peer-to-peer training In the health and life sciences at our institution, a significant portion of the expanding demand for impact support has been related to the RIM software currently in use by the Schools of Medicine...

... by newcomers differed from that of the general population. They visited more frequently and stayed longer. Newcomers were heavier users of library services and used a wider range of services. They used the library branch as a public place. The library provided them with a place to study, read or meet other...

... services that resulted in a new service model. Findings This study found that scaling services as applied to IT and business organizations is also valuable as an approach in enhancing library services to online students. Changing user needs must be correlated with available organizational resources...

... This paper provides a process and framework for library leadership who are evaluating and revising service delivery models. Originality/value The perspectives and process described in this case study will be of value to improve library service delivery models. What led to merging the public service...

... Accessibility Disability Library services Library culture Iconic are the images of “whites only” signs during the civil rights movement in the USA. Just as iconic is the image of a person in a wheelchair having to go to the back of a library building by the dumpster in order to enter. While older...

... service models with contracting resources while aligning with institutional and professional values and providing value-in-use for end users and key stakeholders. Design/methodology/approach – Following a discussion of sustainability as relevant to library services, the paper presents a case study...

... Sciences Library HoChiMinh City Library services Digital information environment has brought many conveniences for human life, in communication, sharing or exchanging information as well as created challenging for libraries. To adapt to this trend and to strengthen its’ position in this era...

... the reformulation of frontline library service. The study explains why decisions were taken leading to the development of a distinctive and collaborative service model and how they were put into practice. The case study employs a narrative approach that is deliberately rich in description to assist readers...

... activities in Greek academic libraries. However, there is limited published research on the topic. Additionally, it is the first attempt to discover the extent to which marketing is used in Greek libraries' services' provision. The research depicts marketing techniques and methods used in Greek academic...

... and integrate e‐research and library services. SIR is part of the Information Services (INS) division at Griffith University, one of the top research universities in Australia. SIR provides library services, publication support and eResearch services to over 43,000 students and staff at five campuses and online...

... pp. , ISBN: 978‐1‐57387‐338‐3 softbound © Emerald Group Publishing Limited 2009 --> Librarians Librarianship Library management Library services Part I, Basic library principles, defines the “accidental librarian” and provides background information on the role of libraries...

... --> Libraries Library buildings Library management Library services This is a very well done book and certainly up to date with the challenges facing library managers in the twenty‐first century. The psychological impacts of redesign and forces necessary as a piece of change management were very well...

...Julie Sibthorpe The seventh Libraries without Walls conference was held as usual at Molivos on the Aegean island of Lesvos. The first conference was held in 1995, when remote delivery of library services was a new preoccupation for the profession, but now “anytime, anywhere” service has...

... Library services Financial planning library Performance measurement SWOT analysis Like any librarian with public and academic experience, I've helped many hopeful entrepreneurs and students find resources on business plans. Sometimes, after a busy day of offering a variety of services to diverse...

... --> Library services Library users Library facilities Lesley Farmer's The Human Side of Reference and Information Services in Academic Libraries is a text aimed at providing a general overview of the services libraries offer in a continually evolving environment. Although Farmer's...