... strategy. Library management Strategic management Strategy map Balanced scorecard Library strategy Strategic idea The balanced scorecard (BSC) was originally developed as an evaluation system for business efficiency by Kaplan and Norton (1992a) . It was further developed by the same...

... Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance indicators Management Research libraries Library strategy Corporate objectives Funding organization Figure 1 Does your library have a library strategy or a concept in writing? Bearing in mind...

...). Structure follows strategy (Chandler, 1962). © Emerald Group Publishing Limited 2015 Library management Human relations ClimateQUAL Library strategy Library structures Staff surveys Libraries have a strong track record of measuring performance and using data and evidence...