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Keywords: Market segmentation
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Journal Articles
Journal Articles
Library Management (1994) 15 (4): 30–34.
Published: 01 June 1994
... find ways of improving the service we offer to all our users. © MCB UP Limited 1994 Customer satisfaction Library services Library users Marketing Market segmentation User studies Marketing library services is a way of life to many of us now, whether in in‐house industrial settings...

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