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Keywords: Measuring effectiveness
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Journal Articles
Journal:
Library Management
Library Management (2014) 35 (8-9): 645–665.
Published: 10 November 2014
... in information, which is subjective and can shift (Murphy, 1989). With no bottom-line of profit to determine whether the organization is meeting its goals, measuring effectiveness, which is a multi-dimensional construct, becomes complex (Cullen and Calvert, 1995). Van House and Childers (1993) used...
