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Keywords: Net promoter score
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Journal Articles
Influence of satisfaction and loyalty on Net Promoter Score (NPS) in academic libraries in Indonesia
Available to Purchase
Journal:
Library Management
Library Management (2021) 42 (6-7): 325–339.
Published: 09 February 2021
... Emerald Publishing Limited Licensed re-use rights only Net promoter score NPS Loyalty Satisfaction Academic library NPS or Net Promoter Score is a loyalty measurement method used by profit and nonprofit organizations. NPS method can be said to be simple but can show accurate...
Journal Articles
Aspects of measuring the impact of new innovations in Finnish libraries
Available to Purchase
Journal:
Library Management
Library Management (2019) 40 (3-4): 262–271.
Published: 08 October 2018
.... This is the first article to examine aspects of measuring the impact of new innovations in Finnish libraries. © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance indicators Impact assessment ISO 11620 ISO 16439 ISO 18461 Net promoter score...
