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Keywords: Perception
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Journal Articles
Journal:
Library Management
Library Management (2008) 29 (6-7): 583–599.
Published: 13 August 2008
... services is the implementation of a well‐known quality management system such as the ISO 9001:2000. This paper aims to investigate and empirically assess the current issues and the perceptions for quality management systems implementation in Greek academic libraries. Design/methodology/approach...
Journal Articles
Journal:
Library Management
Library Management (2008) 29 (4-5): 352–366.
Published: 30 May 2008
... Customer services quality Public libraries Perception Canada Provision of service value to consumers becomes an essential strategy for success in today's world of intense competition (Sweeney et al., 1999 ; Woodruff, 1997). Perceived service value has been recognized as one of the most...
