.... This is the first article to examine aspects of measuring the impact of new innovations in Finnish libraries. © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance indicators Impact assessment ISO 11620 ISO 16439 ISO 18461 Net promoter score...

... system which jointly affect the Federal Government and the Länder. For the big four German national research societies (Max-Planck, Helmhold, Fraunhofer, Leibnitz), the GWK formulated a set of performance indicators that are used to compare the different societies in a monitoring report published every...

..., the Performance Indicator Framework (PIF) has been used to monitor and drive improvement, and to acquire evidence and milestones of success. As the issues of value and impact emerged in both in assessment theory and practice, it was timely to critically reassess the capability of the PIF and to optimise its...

... in funding is seen as being responsible for poor service levels and declining book stocks. Central Government aims to halt this decline by introducing another set of performance indicators against which libraries will be judged. However, their success will depend on what is happening at local level...

..., Bromley, Greenwich, Lewisham and Southwark – which comprise the South London Performance Indicator Group. They had noticed that, within their group, the number of books issued per capita was lower for the more deprived authorities – suggesting that the degree of affluence or deprivation could be related...

...Ruth Alston Describes the establishment of a practical set of performance indicators for Bromley libraries. Analyses what the set was intended to achieve, how the indicators were chosen and what the selection criteria were. Covers the production criteria of how and when the indicators were...

...Abby Day Performance indicators are described as political tools in use, being largely subjective. Clear objectives, matching the benefits sought by various groups, will allow measurement of the right kind of outputs – not inputs which usually relate to cost‐effectiveness,not benefits. © MCB UP...