... on the dilemmas for research libraries with regard to BRI-like systems, strategic management and performance measurement. So far the voice, perception and motives of researchers to a degree have been somewhat non-existent. A qualitative case study (interviews with 43 Danish researchers, the largest sample...

... valuation Public library Performance measurement Library circulation Time-diary research Time-use research Conventional public library statistics are invaluable for management’s evaluation of library use and for benchmark comparisons. However, as the range and complexity of library services has...

...Stephen Town and Ian Hall; Margie Jantti Purpose – The purpose of this case study is to provide an overview of the evolution of performance measurement at the University of Wollongong (UOW) Library. Through iterative review, a framework was sought that would enable it to: demonstrate value...

.... © Emerald Group Publishing Limited 2015 Marketing Trust Performance measurement Academic liaison Library management Relationship capital The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual...

...Kate‐Riin Kont; Signe Jantson Purpose The aim of the current article is to clarify how the staff of Estonian university libraries define the concepts of performance and efficiency in the context of libraries, what is the general conception of performance measurement and evaluation, what impact...

...: 9780749444778/0749444770 © Emerald Group Publishing Limited 2008 --> Performance management Performance management systems Performance measurement Performance appraisal The annual performance review has evolved. But to what extent, why and who is doing it best? It is these questions...

...Angela Puata Dr   Christine   Urquhart . Solving Management Problems in Information Services . Oxford : Chandos   2006 . © Emerald Group Publishing Limited 2007 --> Performance measurement Library management Information services Management technique Dr...

... Group Publishing Limited 2007 --> Collections management Electronic information resources Performance measurement This comprehensive book will be useful to many libraries as they consider how to use e‐metrics to measure library performance and value. It extends statistical data...

... --> Statistics Performance measurement Evaluation Libraries The proceedings of this conference, and indeed those from past and future conferences, make a valuable contribution to the dissemination of work done by library managers to measure and evaluate the outcomes of their programmes and the usage...

...David Tan Performance measurement Special libraries It was difficult to contain my wry smile when presented with this book to review. As a special librarian of almost 14 years I knew then that this was the “Rosetta Stone” of special librarianship for which I had been waiting. A dramatic...

...Maurice B. Line Discusses performance measurement in libraries and the need to consider what it represents. Attention is drawn to the danger of over‐measurement. © MCB UP Limited 2003 Libraries Management Performance measurement Statistics Performance measures are both desirable...

...Ann Chapman; Owen Massey The current need for performance measurement and quality targets for services to users requires suitable performance indicators for libraries to use. This paper looks at the self‐assessment audit tool for catalogue quality developed by UKOLN in collaboration with Essex...

...). According to Zeithaml (1991), four elements must be addressed in order to exceed customer expectations: © MCB UP Limited 1999 Academic libraries Quality management Performance measurement Botswana Surveys Conventionally, academic library information service is measured...

... with those of other organisations for each of 24 practices. © MCB UP Limited 1999 Knowledge‐based systems Assessment Information centres Performance measurement Knowledge management is a discipline that promotes an integrated approach to identifying, managing and sharing...

...Yan Quan Liu Through an analytical and comparative study, examines the development and current status of the USA’s and China’s national library statistical systems, their natural functions and key system characteristics, usability of performance measures, and each system’s strengths...

... and with subject headings on receipt of the BL legal deposit copy. © MCB UP Limited 1997 Bibliographic standards Cataloguing Databases Performance measurement Surveys UKOLN, the UK Office for Library and Information Networking, continues to carry out the currency survey which monitors...

... focusing on the FE sector) certainly will shake up a few librarians from their slumbers and make them realise that they too are accountable (A FE College Librarian). Academic libraries Colleges Libraries Performance measurement Research © MCB UP Limited 1995 Certainly some responses...

..., formulating strategies, implementing the plan and performance measurement. Considers finance, staffing, stock management and information technology, and concludes with a case study of the use of strategic planning in an academic library. © MCB UP Limited 1994 The following are some definitions...

... with their performance assessment procedures. © MCB UP Limited 1993 Colleges Libraries Performance measurement Polytechnics Research Universities VOLUME 14 NUMBER 5 1993 Performance Assessment in Higher Education Libraries Steve Morgan This article reports on a research project, undertaken during...

... been uncovered again and again, over the years, we could in many areas simply test for the problems. Performance Measures It would be convenient if published performance measures could be used for testing the quality of library and information service. To some extent, this is possible. However, most...