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1-8 of 8
Keywords: Performance measurement (quality)
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Journal Articles
Collaborative assessment: North American academic libraries' experiences using the Balanced Scorecard to measure performance and show value
Available to Purchase
Journal:
Library Management
Library Management (2012) 33 (6-7): 357–364.
Published: 20 July 2012
... instruments? © Emerald Group Publishing Limited 2012 Performance measurement (quality) Value Collaboration Balanced Scorecard The Balanced Scorecard is a widely‐accepted organizational performance model that ties strategy to measurable results in four critical areas: finance, learning...
Journal Articles
Assuring quality using “moments of truth” in super‐converged services
Available to Purchase
Journal:
Library Management
Library Management (2012) 33 (6-7): 414–420.
Published: 20 July 2012
.... Key to this framework would be the development of a consistent approach to measuring satisfaction across the whole service. © Emerald Group Publishing Limited 2012 Super‐convergence Quality Performance measurement (quality) University libraries United Kingdom Converged...
Journal Articles
Systematic performance measurement for university libraries in Vietnam
Available to Purchase
Journal:
Library Management
Library Management (2010) 31 (8-9): 702–716.
Published: 26 October 2010
... be contacted at: ninh.thoa@infotech.monash.edu.au © Emerald Group Publishing Limited 2010 Performance measurement (quality) Quality indicators University libraries Vietnam Performance measurement of library and information organisations is an important managerial activity. This activity...
Journal Articles
Journal:
Library Management
Library Management (2010) 31 (4-5): 363–365.
Published: 18 May 2010
...Mg. Luis Herrera Larry Nash White . Library Performance and Service Competition: Developing Strategic Responses . Oxford : Chandos Information Professional Series 2008 . © Emerald Group Publishing Limited 2010 --> Performance measurement (quality) Quality...
Journal Articles
Journal:
Library Management
Library Management (2008) 29 (8-9): 810–811.
Published: 24 October 2008
... --> Performance measurement (quality) Libraries The first edition of this work was published in 1996 and dealt with academic libraries. This new edition includes public libraries and adds indicators for electronic services, the importance of the library as a meeting and working place, the library's teaching...
Journal Articles
Journal:
Library Management
Library Management (2006) 27 (4-5): 310.
Published: 01 April 2006
... measurement (quality) This book has been co‐published simultaneously as Journal of Library Automation, Volume 40, Numbers 3/4 2004. LibQUAL+ is a web‐based survey tool developed by the Association of Research Libraries (ARL) in partnership with Texas A & M University Libraries which...
Journal Articles
Making sense of the quality maze: perspectives for public and academic libraries
Available to Purchase
Journal:
Library Management
Library Management (2005) 26 (8-9): 508–518.
Published: 01 October 2005
... management Performance measurement (quality) Service delivery With increasing concerns about both public accountability and customer responsiveness, public sector organisations are increasingly being expected to attend to and enhance their quality, performance and impact from the perspectives...
Journal Articles
Journal:
Library Management
Library Management (2005) 26 (6-7): 415–416.
Published: 01 August 2005
... measurement (quality) Joseph R. Matthews is president of Matthews and Associates, a consulting company in Carlsbad, California, and the author of The Bottom Line: Determining and Communicating the Value of the Special Library and co‐author of Library Information Systems: From Library...
