...Hamta Kazemi Koohbanani; Atefeh Zarei; Nasrolah Erfani Purpose The purpose of this paper is to identify the librarians’ quality of working life (QWL) in the Iranian public libraries. Design/methodology/approach The present study is an applied research in terms of purpose and an analytical...

... process means an incremental work process that promotes the importance of customer satisfaction, collaboration, communication, teamwork, good quality and planned follow-up practices. The paper aims to discuss these issues. Design/methodology/approach – This paper first presents an overview of agile...

...Chiao‐Chen Chang Purpose The purpose of this study is to explore the relationships of web quality (system quality, information quality, and service quality), perceived value, and satisfaction to understand how these critical factors influence the continuance intention of using e‐learning systems...

...J. Stephen Town; Leo Appleton Purpose Bringing together diverse areas of a university means having to work with several different methods and frameworks for measuring and assuring quality and identifying key performance indicators. The Business and Strategic Planning area of Library and Student...

...Gül Bayraktaroğlu; Özge Özgen Purpose The purpose of the study is to analyze the user (as a customer of the library) requirements related to library services by using service‐based quality function deployment (QFD) and employ QFD to identify visible marketing strategies in a service sector...

...@library.mq.edu.au © Emerald Group Publishing Limited 2007 Libraries Quality Strategic planning Australia In Australia, children frequently annoy their parents during long road trips by asking them repeatedly “Are we there yet?” For children, the destination is more interesting and important...

...Ann Chapman; Owen Massey The current need for performance measurement and quality targets for services to users requires suitable performance indicators for libraries to use. This paper looks at the self‐assessment audit tool for catalogue quality developed by UKOLN in collaboration with Essex...

...Philip J. Calvert; Shi Zengzhi Journal quality is typically assessed in quantitative terms. This IFLA‐funded pilot project used strictly qualitative criteria to assess library and information science journal quality in China. The Chinese LIS journal publishing scene is described and its strengths...

... Information services Society Quality “Much has been published on information technology, the information society, global or otherwise, information policy, information management and so on, but none has concentrated on the basics, on looking at the scene from the point of view of information...

... expertise, preparing abstracts of highly technical reports may slow down the process as well as contributing to lowering the quality of records. A decision may be needed either to get the help of subject specialists from other departments or to stop preparing abstracts. Libraries have addressed...

...Waldomiro C.S. Vergueiro Focuses on public libraries in Latin America as one important means of information provision at the end of the twentieth century, discussing how they can improve their effectiveness. Defends the view that Latin American countries can use quality management to improve...

...Di Martin Explores the TQM concept of continuous improvement(Kaizen) using the Juran model of quality improvement as the creation of beneficial change. Describes a process for the identification of priorities for improvement (critical success factors) in academic libraries with an analysis...

... that the common ground between services should be exploited, to achieve good management hand in hand with quality professional services. The structure has three main elements strategic planning and policy making; customer services(assesment of needs setting standards of provision and performance and quality...

... with the existing quality of service and approachability of the staff. Consequently, the Head of Information Services has assumed strategic and operational responsibility for the service; a rolling training programme for staff has been introduced; and a Quality Circle has been established to formulate a Customer...

...Nigel B. Butterwick Total Quality Management (TQM) has been the focus of much attention in management literature in recent years. There has been a steady increase in the amount of material dealing with its application to the service sector but very little that relates to application of TQM...

...Beryl Morris A report is developed from Library Management, Vol. 12 No. 3, and examples of quality and excellence in local government are given. Ways in which local authorities are improving their services are examined and a brief look at the recommendations in the Citizens...

...Beryl Morris A brief report of a recent conference on quality and excellence in local government is given. The report includes examples of initiatives taken by several authorities and describes the work of Tom Peters in encouraging quality and excellence in organisations. Further examples...