...Laura Newton Miller Purpose This research explores how Canadian university libraries participate in program review, a key component of quality assurance in post-secondary institutions and an important way for libraries to show their value. To become aware of how libraries provide impact...

...Winnie Chim Purpose The purpose of this paper is to trace the development and implementation of the quality assurance system and its continuous review process at the Pao Yue‐kong Library of The Hong Kong Polytechnic University. It aims to share with readers the experience gained in developing...

... and competition, the need for greater accountability, stringent financial control and rapid technological developments, enhanced the need for UM to be more consistent and competitive and thus to be internationally recognized (Fauza et al., 2003). Though other quality assurance measures...

...Susan Dawes Considers the nature of quality assurance and its implementation within a multidisciplinary private practice of contruction industry design consultants. Reviews the integration of the practice’s information services department into the quality assurance system. Stresses the continuing...

... house for database users who discover faults. Over and above this, the centre is developing methodologies to offer users a degree of quality assurance. Database labels provide mini‐specifications with quantitative and qualitative information which allows users to see how far they can “trust” a database...

... or a document retrieved, or simply because the service was performed for him or her. This user feels the service's value. How can the quality of a service be discovered from its outcome? Not as has been suggested in the context of a quality assurance programme for a health enquiry service by knowing whether...