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Keywords: Quality culture assessment instrument
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Journal Articles
The Quality Maturity Model: your roadmap to a culture of quality
Available to Purchase
Journal:
Library Management
Library Management (2015) 36 (3): 258–267.
Published: 09 March 2015
...Stephen Town and Ian Hall; Frankie Wilson Purpose – The purpose of this paper is to present the complete details of the Quality Maturity Model (QMM), and the associated Quality Culture Assessment Instrument (QCAI). The QMM provides a framework for libraries to self-assess their progress towards...
