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1-2 of 2
Keywords: Service evaluation
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Journal Articles
Journal:
Library Management
Library Management (2015) 36 (3): 248–257.
Published: 09 March 2015
...; and response that consists of satisfaction and dissatisfaction. Angeliki Giannopoulou can be contacted at: agianop@upatras.gr © Emerald Group Publishing Limited 2015 Service quality Service evaluation Academic libraries Greek libraries User satisfaction Library assessment...
Journal Articles
Journal:
Library Management
Library Management (2013) 34 (1-2): 56–67.
Published: 11 January 2013
... objectives: LibQUAL+ Service quality Six Sigma methodology Service evaluation RICeST Six Sigma Customer services quality The increasing expectations of users in libraries and information centres have caused that these types of centres need modern strategies and management techniques...
