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Keywords: Service evaluation
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Journal Articles
Affective relationships between users and libraries in times of economic stress
Available to Purchase
Journal:
Library Management
Library Management (2015) 36 (3): 248–257.
Published: 09 March 2015
... to the state before 1990 that they “were hardly able to operate due to scarce funding and resources that were not directed to these institutions” (Kyrillidou, 2006). Service quality Service evaluation Academic libraries Greek libraries User satisfaction A pilot study to check the reliability...
Journal Articles
Evaluating the service quality in the Regional Information Center for Science and Technology using the Six Sigma methodology
Available to Purchase
Journal:
Library Management
Library Management (2013) 34 (1-2): 56–67.
Published: 11 January 2013
... on the mentioned method, the error rate is calculated in each case. The findings have been analysed in two separate sections: LibQUAL+ Service quality Six Sigma methodology Service evaluation RICeST Six Sigma Customer services quality The increasing expectations of users in libraries...
