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Keywords: Service excellence
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Journal Articles
Deploying the NUS Service Class framework at the NUS Libraries to scale the peaks of service excellence
Available to Purchase
Journal:
Library Management
Library Management (2012) 33 (6-7): 343–356.
Published: 20 July 2012
.... The NUSSC framework assesses approach, deployment, review and refinement of interlinking categories with the objective of producing impactful results. Design/methodology/approach NUS Libraries has been scaling the peaks of service excellence to delight their library users for several years. In 2007, NUS...
