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Keywords: Service provision
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Journal Articles
Journal:
Library Management
Library Management (2019) 40 (3-4): 142–154.
Published: 21 September 2018
... to the knowledge base. The study was guided by the following objectives: examining the customer care practices that have been implemented and incorporated in service provision at the UON, JKML; and exploring the challenges encountered during the provision of customer care at the UON, JKML...
