... and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Library user satisfaction Special libraries Library resources Service quality LibQUAL SERVQUAL Aloe Park SAPS national library The rapid advancement of information...

... The modified service quality (SERVQUAL) questionnaire was administered to SUT faculty and students. The perceived quality of service attributes was determined by comparing the perception of the actual service received with the expectation. Exploratory factor analysis (EFA) was utilized to classify the service...

... In this study, the quality of health information services provided in public libraries is evaluated by LibQUAL tool. Health information Public libraries The LibQUAL model Evaluation Service quality Without a doubt, the existence of physically and mentally healthy citizens is one of the main...

... and protecting human rights in Africa. With improved library service quality, the non-judicial staff, external users and society in general will stand to benefit from the library. Originality/value While drawing lessons from previous service quality studies, this study is the first quality assessment study...

... of service quality” (Simmonds and Andaleeb, 2001). It helps libraries to measure their value instead of using the more traditional values such as the size of the library collections or number of patrons served (Kayongo and Jones, 2008). There Libqual consists of three dimensions: affect of Service which...

... to the state before 1990 that they “were hardly able to operate due to scarce funding and resources that were not directed to these institutions” (Kyrillidou, 2006). Service quality Service evaluation Academic libraries Greek libraries User satisfaction A pilot study to check the reliability...

... of medical colleges. In total, 202 questionnaires returned and were analyzed after data entry in Statistical Package for Social Science version 19. Findings – Mean of the total respondents indicate that the improvement in all the five dimensions of the service quality is required as the expectations...

...I Gede Mahatma Yuda Bakti; Sik Sumaedi Purpose The purpose of this research is to investigate the relationship between library customer loyalty and other latent constructs, namely service quality and customer satisfaction in a university library service in Indonesia. More specifically...

... users' expectations. Originality/value The increasing expectations of users in libraries and information centers have caused that these types of centers need modern strategies and management techniques in order to comply with these increasing changes and requirements. Evaluating the service quality...

... This research used the survey method for collecting data. Library service quality was measured by using 22 items taken directly from the 2004 version of the LibQUAL scale. Findings The highest average score was “Service affect” with 6.39 and the lowest score 5.75 belonged to “Library as place”. Total...

... Publishing Limited 2006 --> Service quality Performance measurement (quality) This book has been co‐published simultaneously as Journal of Library Automation, Volume 40, Numbers 3/4 2004. LibQUAL+ is a web‐based survey tool developed by the Association of Research Libraries (ARL...

... government services. The practical outcome of best value is an improvement in service quality and the relationship between quality and cost. The process, continual review, is as important as the product, service quality, and audit and inspection is likely to concentrate as much on the process...

... that this brief account of the quality movement in Malaysia does not do justice to the movement as a whole because the information provided here is selective and focuses only on formalised procedures initiated by the Government for one group ‐ the Civil Service. ISO 9000 Malaysia Service quality TQM...

... priority seems to be assigned to the advancement of other areas, leaving information services to be the beneficiaries of eventual residues in financial resources. Latin America Library services Public libraries Quality Service quality © MCB UP Limited 1996 It seems plausible to think...

.... Presents two case studies which highlight the areas of management reviews and the marketing of library services. © MCB UP Limited 1992 Human resource management Product quality Service quality Libraries Organizations Strategic planning Organizational change LIBRARY MANAGEMENT Strategic...