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Keywords: South Korea
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Journal Articles
Complaining intentions and their relationships to complaining behavior of academic library users in South Korea
Available to Purchase
Journal:
Library Management
Library Management (2006) 27 (3): 168–189.
Published: 01 March 2006
...Dong‐Geun Oh Purpose This study aims to investigate the influences of the selected antecedents on each type of complaining intentions and its relationship to complaining behavior of 582 university library users in South Korea. Design/methodology/approach Data were collected through a survey...
