... in middle management in a few areas: communication, management teams, collaboration, and responsibilities. The paper also outlines keys for being effective in middle management, including total quality management, staff readiness, and thinking outside of the box. Originality/value The paper addresses...

...Pauline Nicholas Purpose The purpose of this paper is to explore the concept of benchmarking and its application as a total quality management tool. It provides librarians with insights into one strategy that may be used to prove that the library is contributing to the bottom line of the parent...

...Hong Wang Purpose The purpose of this paper is to provide a retrospective overview of total quality management (TQM) in the context of library services. Design/methodology/approach This paper presents a study of TQM and a comparative analysis of TQM in the library context. Findings Studies...

... in the ISO 9000 series. This article aims to describe how total quality management (TQM) – a dandelion seed from overseas ‐ turned an ordinary library into something different. Design/methodology/approach This article is a general review of the progress made in Hainan University Library. Findings...

... that top management were fairly committed but were too financially handicapped to fulfill all the strategies and policies outlined. © Emerald Group Publishing Limited 2004 Total quality management Management attitudes Academic libraries Ghana This study adopted a case study...