...Cheryl Stenstrom; Natalie Cole; Rachel Hanson Purpose The purpose of this paper is to discuss a review of the literature on the value of public libraries and propose a preliminary value framework for the public library based on the results. The review was conducted and the framework was developed...

... and propose reasons for their persistence. Originality/value Because South Africa is a very young democracy it presents unique opportunities for social scientists to analyse the unfolding of challenges and opportunities not readily apparent in mature democracies. The theme of the issue allowed us to study...

... to fulfilling the purpose, special attention to present the concepts of valuing information, library performance evaluation, measurement, etc. is drawn, main evaluation functions are analysed. Economic aspects of information services vs intellectual ones are discussed. Consistent patterns and principles...

.../methodology/approach – This paper provides a review of the fundamentals of intellectual capital and knowledge assets management for public libraries. Findings – A number of intricate management issues are discussed including social value creation and intellectual capital, library goodwill, cooperation...

... processes – library promotion and assessment of services. Originality/value The article explores the question; can libraries improve their arsenal of assessment tools by working alongside each other (as opposed to directly with each other) as they implement local organizational performance measurement...