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Keywords: CSI
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Journal Articles
Journal:
Maritime Business Review
Maritime Business Review (2025) 10 (4): 329–348.
Published: 10 June 2025
...Nguyen Phong Nha; Hwayoung Kim Purpose The study aimed to assess passenger satisfaction with the walking environment at Yeosu Ferry Terminal in South Korea using the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA). The objective was to identify factors influencing...
