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Keywords: Container port
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Journal Articles
Journal:
Maritime Business Review
Maritime Business Review (2022) 7 (4): 332–350.
Published: 19 July 2022
...Phong Nha Nguyen; Hwayoung Kim Purpose This study aims to identify the characteristics of the maritime shipping network in Northeast Asia as well as compare the level of port connectivity among these container ports in the region. In addition, this study analyses the change in role and position...
Journal Articles
Port service quality (PSQ) and customer satisfaction: an exploratory study of container ports in Vietnam
Open Access
Journal:
Maritime Business Review
Maritime Business Review (2021) 6 (1): 72–94.
Published: 06 August 2020
...Tien Minh Phan; Vinh V. Thai; Thao Phuong Vu Purpose This study aims to investigate the concept of port service quality (PSQ) and examine its influence on customer satisfaction in the container port sector in Vietnam. Despite the importance of the maritime industry in which port is a critical...
