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Keywords: Data analysis
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Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2001) 16 (2): 63–68.
Published: 01 March 2001
... of such customer surveys? TQM Customer surveys Continuous improvement Data analysis Objective data are central to many parts of the theory and practice of quality management (Oakland, 1993). Audits, corrective and preventive actions should be based on “objective evidence”. The new ISO 9000...
