...Marianne Gloet Two groups of middle level managers, one based in Australia, and the other in Hong Kong, were the focus of this study. A survey followed by focus group research revealed that almost half of the managers in both Australia and Hong Kong were unable to say whether knowledge management...

... and production processes as the key factor influencing competitive advantage. However, knowledge management (KM) is still in its infancy. Aims to identify the critical success factors and best practices of KM through analysing the experiences of several organisations. Starts by defining what is meant...

...Stan Zetie Whilst the concept of quality circles is well established in the management lexicon, knowledge management is a much more recent addition. The aim of this paper is to show that these two concepts, together with a number of others, are closely linked and are all aspects of a much more...