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Keywords: Process management
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Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2002) 17 (9): 576–580.
Published: 01 December 2002
... of the paper, some extensions of the model, based on the customer satisfaction‐oriented evaluation of process improvements, are discussed. Continuous improvement Customer satisfaction Process management Performance measurement Companies using business excellence models identify normally a lot...
