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Keywords: Total Quality Management
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Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2002) 17 (6): 317–321.
Published: 01 August 2002
... quality – exemplified by quality circles – and KM. © MCB UP Limited 2002 Quality circles Total Quality Management Information Knowledge management Learning organizations In terms of establishing the thesis, a useful starting point is the very strong link between OD and TQ...
Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2000) 15 (1-2): 68–76.
Published: 01 February 2000
... of total quality management (TQM) and the main critiques are as follow: “TQM is strategically linked to business goals”. Despite the fact that Kaplan and Norton outlined four perspectives (financial, customer, internal processes, and learning and growth) as the key elements of organizational...
