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Keywords: Business excellence
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Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (1997) 12 (8): 395–399.
Published: 01 November 1997
... in the pursuit of business excellence have distinguished it as the leading exponent of quality, certainly within the group: BTNI has made extraordinary progress in quality and has been a great inspiration to the rest of the BT group (Iain Vallance, Chairman BT, 1995). ISO 9000, within the BT Group...
