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Keywords: Client satisfaction
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Journal Articles
Does client participation in an external audit affect their satisfaction with the audit service?
Available to Purchase
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2014) 29 (9): 818–836.
Published: 30 September 2014
...Assoc. Prof. Alan Kilgore; David N. Herda; Michael J. Petersen; Richard Fontaine Purpose – The purpose of this paper is to determine if self-serving bias affects audit client satisfaction level with their audit firm. Design/methodology/approach – A 2×2 between-subjects design is used, where...
Journal Articles
Client satisfaction and usefulness to external stakeholders from an audit client perspective
Available to Purchase
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2012) 27 (5): 477–499.
Published: 18 May 2012
...Peter Öhman; Einar Häckner; Dag Sörbom Purpose The purpose of the paper is to develop, test, and improve a structural equation model (SEM) of client satisfaction with the audit, and of client perception of the usefulness of the audit to external stakeholders. Design/methodology/approach...
