.... Michael Elliott can be contacted at: mike.elliott@awe.co.uk © Emerald Group Publishing Limited 2007 Internal auditing Quality Continuous improvement ISO 9000 series The conducting of audits, internal to a company, to assess the status of a quality system is a regular occurrence, yet...

...) both ISO 9001 and ISO 14001 standards. The IMS could help the contractors to overcome the challenges faced by them and achieve continual improvement. The ISO 9001 and ISO 14001 standards share similar management techniques and principles. Both of them require organizations to formulate policies...

... Limited 2002 Continuous improvement Customer satisfaction Process management Performance measurement Companies using business excellence models identify normally a lot of potential improvement areas. The problem is to identify the improvements which have the highest positive effects...