.... Michael Elliott can be contacted at: mike.elliott@awe.co.uk © Emerald Group Publishing Limited 2007 Internal auditing Quality Continuous improvement ISO 9000 series The conducting of audits, internal to a company, to assess the status of a quality system is a regular occurrence, yet...

...) both ISO 9001 and ISO 14001 standards. The IMS could help the contractors to overcome the challenges faced by them and achieve continual improvement. © Emerald Group Publishing Limited 2005 ISO 9000 series Management information systems Construction industry Continuous improvement...

... of the paper, some extensions of the model, based on the customer satisfaction‐oriented evaluation of process improvements, are discussed. Continuous improvement Customer satisfaction Process management Performance measurement Companies using business excellence models identify normally a lot...