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Keywords: Customer service
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Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2003) 18 (4): 297–302.
Published: 01 June 2003
...Y.N. Li; K.C. Tan; M. Xie To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to customers has changed from traditional communication channels to Web‐based information systems...
