... industry Gas industry United Kingdom The gurus of quality have often indicated that other measures are just as important as, if not more important than, the dollar on the bottom line, e.g. the work of Juran (1951) and Deming’s (1986) approach to people and systems. Although the dollar measure has...

... of the techniques is perfect for all users. Indeed,each has at least one flaw which seriously compromises its usefulness. Empirical research comparing predicted areas of high risk with actual areas could be used to determine the robustness of these models. © MCB UP Limited 1995 Gas industry Internal...