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Journal Articles
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2001) 16 (7): 400–405.
Published: 01 October 2001
...Stewart Black; Senga Briggs; William Keogh Provides an overview of UK public and private sector organisations’ use of performance information relating to service quality. While they have made some headway in improving the range of performance information they have available, and in their use...
