...Bhupender Singh; Sandeep Grover; Vikram Singh Purpose The purpose of this paper is to generate awareness of contributions made by benchmarking toward building performance of Indian service industries in globally market. Ranking of Benchmarking is done on the basis of their application which give...

... Hotels Managers Small to medium‐sized enterprises Training Turkey Service industries Tourism is traditionally a small and medium‐sized enterprises industry. It is clear that the great majority of tourist facilities are run by small and medium‐sized businesses. The owner and his/her family...

... as in the manufacturing industry. Thus, the role of MA in measuring the performances of emerging NFP has been receiving increased emphasis in the increasingly important service industries. Considering the shortcomings of the traditional MA information system, particularly the measurement of new emerging NFPs...

... Queuing Psychology National Health Service Hospitals Service industries Customer satisfaction Despite the technological developments in medical care, the organisation development and the many changes driven by both management and government, within today’s National Health Service (NHS...