... design criterion and feature of a successful customer loyalty strategy. Conversely, a PMM without valid causal relations is ineffective or counterproductive to communication and motivation (Crosby and Sheery, 2006, p. 13). Rucci et al. (1998) and Kaplan and Norton (2001a, pp. 309‐311...

... frame, it seems that putting funds into e‐commerce firms is not recommended. Rather e‐commerce is for long term play. © MCB UP Limited 2003 Electronic commerce Strategy Accountability Evidence suggests many companies have engaged in e‐commerce activity, whether it is on a business...

... that organisations lost focus. The lower the number, the easier it was for more people to participate in the development of a policy’s targets and means (these terms will be used, but some western practitioners use terms such as “objectives and strategies”). Policies were written statements about anything considered...

...Fernando B. Xavier; Robert A. Hunt This paper revisits a typical bricks and mortar company that had successfully applied strategy development and deployment methodologies such as Hoshin and QFD to their transformation process. With the explosive growth of the Internet, and the increasingly...

... scenarios for practical applications. A collusion model has been developed to illustrate the capability of the game theory model of handling human interactions. © MCB UP Limited 1996 Auditing Modelling Operational research Strategy Internal auditors work with people: management personnel...

...James H. Thompson; Bart H. Ward Discusses alternative strategies which may be employed when differences arise between achieved audit‐sampling results and planned results, which means that risk levels used in ex post decision making may be different from planned levels. Contrasts...

...; organisational politics; organisational control strategies;and corporate culture and strategy. © MCB UP Limited 1990 Culture Japan Organizational learning Production management Strategy THE JAPANESE MODEL AND WESTERN MANAGEMENT PRACTICE 25 A doption of Japanese management techniques is as much...