... to focus on the implementation of one such innovation, total quality management (TQM), among apparel companies in Sri Lanka, to determine the impact on business strategy, management practices and performance reporting. Design/methodology/approach A survey is conducted of Sri Lankan companies...

...Anthony R. Davidson; Louis W. Stern This paper expands upon previous work by the authors in which an unique, non‐subjective, quantitative model was developed that could be used to indicate the presence and evaluate the effectiveness of a total quality management programme in manufacturing...

... and Isaksson, 2001). As an example, a reactive response for a process producing waste is to improve the re‐use of the waste produced. An active response would be to reduce the quantity of waste produced. © MCB UP Limited 2003 Sustainable development Auditing principles Total quality management...

..., principles, tools and practices of total quality management (TQM) can be the means to obtain such a change. This paper is an attempt to apply the TQM concepts and techniques in a systematic manner into a SMS. First, the problems of a compliance‐oriented SMS adopted by most organisations in Hong Kong...

..., but where they persisted they were taken up at management meetings, investigated, actions implemented, and the changes reviewed. © MCB UP Limited 2002 Total quality management Strategy Policy management Strategic management The failure to link the achievement of top management goals...

... of (Kemmis and McTaggart, 2000, p. 595): © MCB UP Limited 2002 Total Quality Management Strategic planning Organizational change MaST International Group is a management consultancy and training business that concentrates on maximising organisational effectiveness through people...

... by the development of a strategic e‐business model. © MCB UP Limited 2002 Total Quality Management European Foundation for Quality Management Globalization Business development Internet Wales The vision of CELTEC/ELWa is to develop a high quality, job‐creating, innovative and skills‐based...

... with the hypothesis that a robust strategic process is needed now more than ever and that this should ride over the top of the turbulence. It also identifies where some traditional tools and methodologies may evolve to be effective in the new economy. © MCB UP Limited 2002 Total quality management Quality...

... factors pertaining to the implementation of total quality management and ISO 9000 was collected through a survey and its results and implications are discussed. In conclusion this paper provides a guide for companies in Turkey in their quest for quality and prepares a basis for a more general evaluation...

... methods. © MCB UP Limited 2002 Total quality management Quality assurance Cost of quality Cost/benefit analysis Turkey In the early days of quality management, quality costs were regarded as the cost of scrap, rework, inspection plus the costs of running the quality department...

... the holism demanded by the term “total” in total quality management (TQM). In addition, the paper considers the abstract requirements of an implementational model of TQM and the implementational models which are currently available, by offering a new model that accords with the philosophy underpinning TQM...

...Uche Nwabueze The provision of leadership by senior management of an organisation is universally acclaimed by most writers as one of the most important factors for the successful implementation of total quality management. However, there has been little attempt to delineate the essential leadership...

... certification? Based on investigations in China, the author has suggestions that strengthening the implementation of SPC or SPCD is the basis of implementing ISO 9000. © MCB UP Limited 1999 ISO 9000 Total quality management QFD was proposed by Professor Yoji Akao of Japan in the 1960s and 1970s...

... derived are outlined. Higher education ISO 9000 Laboratories Total quality management Quality has been defined as “conformance to requirement” (Crosby) or “satisfying customers’ needs” (Deming). This concept has spread out from production to servicing, and then to education. There have been...

... management strategies that will lead to world‐class business performance. © MCB UP Limited 1999 Business strategy Deming ISO 9000 Organizational behaviour Total quality management A survey is a system for collecting information to describe, compare, or explain knowledge, attitudes...

... to the students in a different social and cultural context. It is hoped that a list of quality indicators can be identified against which the performance of the higher educational institutes can be measured. © MCB UP Limited 1999 China Higher education Hong Kong Total quality management...

...Randy K. Chiu Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies...

... and Testing: 1. 1Conformance: © MCB UP Limited 1999 ISO 9000 Total quality management This paper outlines the methodology, basis of the design of questions for the ISO 9000 survey and the findings. A survey is a system for collecting information to describe, compare...

... International School of Management, Bishkek (BISMB), Kyrgyzstan as visiting professor, teaching intensive MBA courses in “Total Quality Management”. As part of a larger project, a survey was conducted in July 1995, among the students from 1993‐94 to see what actionable opportunities they perceive...

... ‐ tasks for particular positions ‐ prevail. Now, able management has created competent, responsible and goal‐focused employees. But it is not enough to be competitive! © MCB UP Limited 1999 Business improvement ISO 9000 Total quality management After several years it has...