... to focus on the implementation of one such innovation, total quality management (TQM), among apparel companies in Sri Lanka, to determine the impact on business strategy, management practices and performance reporting. Design/methodology/approach A survey is conducted of Sri Lankan companies...

...Anthony R. Davidson; Louis W. Stern This paper expands upon previous work by the authors in which an unique, non‐subjective, quantitative model was developed that could be used to indicate the presence and evaluate the effectiveness of a total quality management programme in manufacturing...

... growth and use of non‐renewable resources. Based on a comprehensive examination of literature, Hellsten (1997) shows that fundamental core values of total quality management (TQM) are customers focus, management commitment, everybody’s participation, focus on processes, continuous improvement...

..., principles, tools and practices of total quality management (TQM) can be the means to obtain such a change. This paper is an attempt to apply the TQM concepts and techniques in a systematic manner into a SMS. First, the problems of a compliance‐oriented SMS adopted by most organisations in Hong Kong...

... skills up vital few programme”, it was expressed thus: © MCB UP Limited 2002 Total quality management Strategy Policy management Strategic management The failure to link the achievement of top management goals with daily management at an operational level is a major cause of loss...

... to promote the 5‐S program and to assist with the assimilation of the new behaviours sought. Total Quality Management Strategic planning Organizational change reflecting on these processes and consequences; and then replanning; acting and observing; reflecting, and so...

... senior management strategy in the global market place. A model is proposed that builds on the SWOT/PESTEL analysis models and also allows the use of Investors in People and the Excellence Model in a clear and focused manner. © MCB UP Limited 2002 Total Quality Management European Foundation...

... factors pertaining to the implementation of total quality management and ISO 9000 was collected through a survey and its results and implications are discussed. In conclusion this paper provides a guide for companies in Turkey in their quest for quality and prepares a basis for a more general evaluation...

... methods. © MCB UP Limited 2002 Total quality management Quality assurance Cost of quality Cost/benefit analysis Turkey In the early days of quality management, quality costs were regarded as the cost of scrap, rework, inspection plus the costs of running the quality department...

... in this new turbulent environment. © MCB UP Limited 2002 Total quality management Quality function deployment Strategy Internet There is an old Japanese proverb that goes: “Strategy without action is only a day‐dream, but action without strategy is a nightmare”. As the business...

... the holism demanded by the term “total” in total quality management (TQM). In addition, the paper considers the abstract requirements of an implementational model of TQM and the implementational models which are currently available, by offering a new model that accords with the philosophy underpinning TQM...

...Uche Nwabueze The provision of leadership by senior management of an organisation is universally acclaimed by most writers as one of the most important factors for the successful implementation of total quality management. However, there has been little attempt to delineate the essential leadership...

... on the behaviour of personnel, and simultaneously, changing behaviour helps towards the realisation of TQM. © MCB UP Limited 1999 Business improvement ISO 9000 Total quality management During the last 100 years the category of product quality has been promoted from the sphere of production...

... and market reforms is linked directly to the ability of these economies to compete effectively in the world market. The focus on quality is an imperative under the circumstances. This paper provides insights as to how the idea of total quality management is being inducted into workplaces and presents initial...

... to get rid of the abnormality and recover the stability of the process. © MCB UP Limited 1999 ISO 9000 Total quality management Recently, the author visited ten enterprises in the special economic zone of Guangdong Province and Nantong City of Jiangsu Province of China; all of them...

...Randy K. Chiu Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies...

... of ISO 9000 quality management system status in Hong Kong. The survey itself also assesses the state of development of quality management aspects and identifies the business management strategies that suit the needs of Hong Kong. © MCB UP Limited 1999 ISO 9000 Total quality management...

... 9000 certification in different sectors. © MCB UP Limited 1999 Higher education ISO 9000 Laboratories Total quality management Quality has been defined as “conformance to requirement” (Crosby) or “satisfying customers’ needs” (Deming). This concept has spread out from...

... to the students in a different social and cultural context. It is hoped that a list of quality indicators can be identified against which the performance of the higher educational institutes can be measured. © MCB UP Limited 1999 China Higher education Hong Kong Total quality management...

... management strategies that will lead to world‐class business performance. © MCB UP Limited 1999 Business strategy Deming ISO 9000 Organizational behaviour Total quality management A survey is a system for collecting information to describe, compare, or explain knowledge, attitudes...