...Carol George; Fraser Cooper; Alex Douglas Many organisations, including a number of those in the public sector, have adopted the EFQM excellence model as a means of improving performance. Supported, and in some cases driven, by central government’s “best value” agenda, some local authorities have...

...Roger K. Doost There are a few things in the world, I am convinced, that you cannot put a dollars‐and‐cents value on. Among such things is the value of higher education. We can determine how much higher education may cost us. We can also determine the approximate payback for higher education...