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Keywords: In-role service behavior
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Journal Articles
Management Matters (2025) 22 (2): 173–195.
Published: 20 August 2025
..., the study gathered data from 565 front-line employees working in the banking industry in Bangladesh. Structural equation modeling employing AMOS, was performed to assess the hypothesized relationships. Findings The results reveal that IL positively influences ESB (in-role and extra-role service behavior...

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