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Volume 3, Issue 2
1 February 1999
Measuring Business Excellence Cover Image for Volume 3, Issue 2
Review Article| February 01 1999

THE RESILIE

Roger Williams;
Roger Williams
Faculty member of the Strategic Quality Management Institute, Erasmus University Rotterdam, The Netherlands
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Barrie Dale;
Barrie Dale
United Utilities professor of quality management at Manchester School of Management, University of Manchester Institute of Science and Technology, UK
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Ton Van der Wiele
Ton Van der Wiele
Faculty member of the Strategic Quality Management Institute, Erasmus University Rotterdam, The Netherlands
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1999
Measuring Business Excellence (1999) 3 (2): 22–30.
https://doi.org/10.1108/eb038874

Like the reports of Mark Twain's death, the demise of total quality has been much exaggerated. Periodic changes of direction and drivers have given it new life and impetus during the time it has been popularized by western organizations. Each renewal brings with it a new set of measures to define and manage quality, each of which adds to a cumulative embedding of total quality in the way a business operates.

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© MCB UP Limited
1999
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