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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010318263. When citing the article, please cite: Darren McCabe, David Knights, (2000), “The human face of re-engineering in financial services”, Managing Service Quality: An International Journal, Vol. 10 Iss: 2, pp. 74 - 78.
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2000
