Statistical techniques for quality

Statistical techniques for quality

M. Xie and T.N. Goh,The TQM Magazine,(UK),Vol. 11 No. 4,1999

Examines the role of statistical techniques in the history of quality,focusing on recent trends and problems associated with the application of statistical methods in quality studies. Looks at the use of statistical process control techniques such as control charts and process capability studies in product and process quality improvement, suggesting there needs to be a shift from the monitoring of process deterioration to identifying opportunities for improvement. Assesses the feasibility of using statistical design of experiments in a non manufacturing situation. Outlines other statistical-related techniques such as Pareto analysis and the do it right first time philosophy that encourages the use of statistical methods to draw confident conclusions.

Quality focus says:  A theoretcial article but with strong implications for both research and practice.