2008 Awards for Excellence
Article Type: 2008 Awards for Excellence From: Measuring Business Excellence, Volume 12, Issue 4
The following article was selected for this year's Outstanding Paper Award for Measuring Business Excellence
"Measuring to learn whilst learning to measure''
John ParsonsResource Alternatives/Australian Productivity Council, Flagstaff Hill, Australia
Purpose - A measurement system that strives to close the gaps between measures, vision and culture by aligning the cognitive and affective domains will address all the substantive measurement issues faced by leaders in complex organizations, thereby enabling the potential for organizational learning, enhanced decision making and sustainable performance improvement to be realized. This paper aims to explore the key technical(strategic) and social (cultural) issues that underpin the design and implementation of such integrated systems and the supporting tools and techniques available.Design/methodology/approach - This article analyses measurement systems and how they apply to decision makers.Findings - The paper identifies vision, culture and measures as the elements of performance that must be aligned, highlighting the key dangers of misalignment and necessary remedial actions.Originality/value- The paper demonstrates the importance of an organization's vision, culture and measures, and the need for the measurement system to address the cognitive(learning to measure) and affective (measuring to learn) domains. It defines new roles for practitioners and highlights the dangers that these bring despite the potential benefits for decision-makers.
Keywords Culture, Learning, Measurement systems
This article originally appeared in Volume 11 Number 1, 2007, pp. 12-19 of Measuring Business Excellence
The following articles were selected for this year's Highly Commended Award
"Interpreting the balanced scorecard: an investigation into performance analysis and bias''
Vicky Rich
This article originally appeared in Volume 11 Number 1, 2007 of Measuring Business Excellence
"Viability as a basis for performance measurement''
Patrick HoverstadtIan KendrickSteve Morlidge
This article originally appeared in Volume 11 Number 1, 2007 of Measuring Business Excellence
