– The purpose of this paper is to discover and structurally represent the overall possibilities and limitations of quality phenomenon in national health-care sector. The authors consider this domain as a whole and also deal with cross-sector relations, which are usually simplified or omitted.
– Presented problem represents a macro-level strategy planning task. The authors use the tools of system dynamics and the basic methodology consists of four generic stages, including problem formulation, conceptual specifications, computational modeling and experimentation.
– The authors propose architecture of quality-driven simulation model of national health-care system, validated by simple computational prototype. It covers all major players in this sector, i.e. patients, hospitals, government and insurers.
– The proposed model can be very useful, especially for current and future policymakers, as a tool for decision-making. They can create better decisions based on the knowledge of a wide variety of factors influencing the system and thus achieve the public health objectives more effectively.
– The innovativeness of presented research is based on an assumption that strategic concentration on quality in health-care sector can solve the majority of its current bottlenecks. According to the interpretation of the authors, qualitative aspects include primarily the non-clinical activities, such as management, marketing, external relations or staff development.
