Achieving competitiveness through innovation capability: developing what public sector customers really need Available to Purchase

Muhammad Khurram Shahzad is based at Lahore Business School, University of Lahore – Defence Road Campus, Lahore, Pakistan. Muhammad Khurram Shahzad is a doctoral candidate at Lahore Business School, The University of Lahore, Pakistan. He obtained a bachelor’s degree from the University of the Punjab, Lahore, and an MS degree from Imperial College of Business Studies, Lahore. His research interest includes Distribution Management. He has held multiple positions related to Operations and Supply Chain Management in various organizations in the past 15 years and has 10 publications in indexed journals.

Sheraz Ahmed is based at Lahore Business School, University of Lahore – Defence Road Campus, Lahore, Pakistan. Sheraz Ahmed is an Assistant Professor at Lahore Business School, The University of Lahore, Pakistan. He obtained PhD degree from UNIMAS Malaysia. His area of interest is Customer Relationship Management and has several publications. He is renowned for providing consultancy to various firms.

Farooq Anwar is based at Lahore Business School, University of Lahore – Defence Road Campus, Lahore, Pakistan. Farooq Anwar is a Professor at Lahore Business School, The University of Lahore, Pakistan. He obtained a PhD degree from Universiti Malaysia Sabah, Malaysia. He has 23 years of teaching experience and has provided various training and consultancy services to the Corporate Sector. He has served various universities as Dean, Campus Director and Head of Department. His research interest includes Distribution Management and has various publications in international journals. He has attended 27 research international conferences and symposia. He is also a writer of two books.

Talib Hussain is based at the Institute of Administrative Sciences, University of Veterinary and Animal Sciences, Lahore, Pakistan. Talib Hussain is a Professor at the Institute of Administrative Sciences, University of Veterinary & Animal Sciences (UVAS), Lahore, Pakistan. He has 31 years of teaching experience His research interest includes Procurement and Distribution Management and has 27 publications.