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Review Article| January 01 1999

INSTRUMENTS TO SUPPORT SELF‐ASSESSMENT

Barrie Dale;

Barrie Dale

United Utilities professor of quality management at Manchester School of Management, University of Manchester Institute of Science and Technology, UK.

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Ruth Boaden;

Ruth Boaden

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R McQuater;

R McQuater

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Mick Marchington;

Mick Marchington

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Martin Spring;

Martin Spring

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Adrian Wilkinson;

Adrian Wilkinson

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Mark Wilcox

Mark Wilcox

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Author & Article Information

Publisher: Emerald Publishing

Online ISSN: 1758-8057

Print ISSN: 1368-3047

© MCB UP Limited

1999

Measuring Business Excellence (1999) 3 (1): 8–15.

https://doi.org/10.1108/eb025559

Over the past decade, the establishment and growth of quality awards has stimulated organizational self‐assessment using the award models. Four new methods developed from fieldwork in the UK can be used not only to support the gathering of data required by the models, but also in stand‐alone mode to assist managers to identify and recognize the symptoms, root causes and issues that are adversely affecting their improvement process in the areas of sustainability, tools and techniques, human resources and product design and development.

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© MCB UP Limited

1999

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