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Volume 3, Issue 3
1 March 1999
Measuring Business Excellence Cover Image for Volume 3, Issue 3
Review Article| March 01 1999

ALSTOM TRANSPORTE WARMS TO ASSESSMENT

Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1999
Measuring Business Excellence (1999) 3 (3): 34–36.
https://doi.org/10.1108/eb025575

Five years ago Alstom Transporte, the Spain‐based railway systems maintenance unit of Alstom, knew nothing about how it was seen by its customers or employees. With the rigorous use of assessments it has been able to build a continuous improvement culture around the needs of its stakeholders.

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© MCB UP Limited
1999
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