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Volume 3, Issue 4
1 April 1999
Measuring Business Excellence Cover Image for Volume 3, Issue 4
Review Article| April 01 1999

at the cutting edgeof data gathering

Lars Sörqvist
Lars Sörqvist
Head of the quality division at the Royal Institute of Technology, Stockholm, where he is engaged in quality research, specialising in economics, customers and leadership. As partner, vice president and consultant with Sandholm Associates, Djursholm, he has run training and management seminars in numerous organizations and countries
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1999
Measuring Business Excellence (1999) 3 (4): 36–41.
https://doi.org/10.1108/eb025585

Most companies rely on internal information to develop their customer‐focused strategies without adequate knowledge of cutting‐edge data gathering methods. This can lead to producer orientation and poor decision‐making, according to Sweden's Royal Institute of Technology's research into 40 organizations.

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© MCB UP Limited
1999
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